Business Policy: Vibes Asia Co., LTD – Travel Agency
Effective Date: 01/05/23
- Introduction
This policy outlines the terms and conditions for bookings made through Vibes Asia Co., LTD. By utilizing our services, customers agree to adhere to the policies set forth in this document. It is the responsibility of the customer to carefully read and understand this policy before making any reservations.
- Booking and Cancellation
2.1 Booking Process
Customers can make bookings through our website, mobile application, or by contacting our customer service representatives. All bookings are subject to availability and confirmation by Vibes Asia Co., LTD.
2.2 Cancellation Policy
2.2.1 Cancellation 30 Days Prior to Check-In
Bookings can be canceled up to 30 days before the scheduled check-in date, unless otherwise specified. In such cases, customers will be eligible for a refund in accordance with the refund policy outlined below.
2.2.2 Bookings Within 30 Days of Check-In
Bookings made within 30 days of the scheduled check-in date are non-refundable. Customers will not be eligible for any refund or credit in the event of cancellation.
- Refund Policy
3.1 Cancellation 30 Days Prior to Check-In
Customers who cancel their bookings 30 days prior to the scheduled check-in date will be eligible for a refund, subject to the following conditions:
- A cancellation fee may be applicable, and the exact amount will be communicated at the time of cancellation.
- The refund will be processed using the original payment method, and any transaction fees or charges incurred during the refund process will be deducted from the refund amount.
- The refund may take a certain period of time to be processed and credited back to the customer's account.
3.2 No Refund for Bookings Within 30 Days of Check-In
Bookings made within 30 days of the scheduled check-in date are non-refundable. Customers will not be eligible for any refund or credit in the event of cancellation.
- Modification of Bookings
Customers may request modifications to their bookings, subject to availability and the specific terms and conditions set by the service providers (e.g., airlines, hotels, car rental agencies, etc.). Any additional costs or fees resulting from modifications will be communicated to the customer and are the responsibility of the customer.
- Force Majeure
In the event of unforeseen circumstances or force majeure events (e.g., natural disasters, political unrest, pandemics, etc.), Vibes Asia Co., LTD reserves the right to modify or cancel bookings without liability. Customers will be notified as soon as possible regarding any changes or cancellations, and alternative arrangements, if available, will be made.
- Customer Responsibilities
Customers are responsible for providing accurate and complete information at the time of booking. Any errors or omissions in the provided information may result in additional charges or difficulties in processing the booking.
- Contact Information
For any inquiries or assistance regarding bookings, cancellations, or modifications, customers can contact Vibes Asia Co., LTD through the following channels:
- Phone: +97233743529
- Email: mail@thailand-vibes.com
- Website: www.thailand-vibes.com
- Policy Updates
Vibes Asia Co., LTD reserves the right to modify or update this policy at any time without prior notice. It is the responsibility of the customers to stay informed about any changes by reviewing the latest version of the policy on our website or contacting our customer service representatives.
By proceeding with the booking, customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this Business Policy.
Vibes Asia